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Yes, you can always upgrade your machine. You need to simply email our Sales Department with your upgrade request and the process will begin.
Alternatively, you can choose to upgrade by logging in to your AYKpanel or simply clicking on "Account Upgrades" link directly through our website.
I have a two small shared hosting packages and the price I pay I don't expect to receive very good support. I accept with any shared hosting uptime cannot be guaranteed neither can it be 100% and anyone who suggests otherwise is living a dream. However on the occasions I have opened a ticket they have been answered and investigated promptly. I have been with ayksolutions.com since Jun/18/2008 oh wow where has the time gone!
Without doubt the most professional and friendly support team i have ever experienced. These guys are really way above any other company i have worked with in the past.